Q&A
Frequently Asked Questions
About Our Products
What types of products does TherapyPro+ offer?
TherapyPro+ offers digital downloads for mental health professionals and individuals, including:
- Policies & Procedures Manuals — fully editable Word document templates for outpatient mental health and behavioral health practices (HIPAA-ready, attorney-reviewed)
- Clinical & Patient Guides — evidence-based PDF guides on topics like managing thoughts, news/political stress, career fulfillment, and communicating with your doctor
- Podcasts — audio companions to select guides for multi-modal learning
- Bundles — discounted guide + podcast combinations
Are the manuals and guides instant downloads?
Yes. All products are delivered as instant digital downloads. After purchase, you will receive a download link via email and through your order confirmation.
What file formats are included?
Policies and procedures manuals are delivered as editable Microsoft Word (.docx) files so you can customize them for your practice. Guides are delivered as PDF files. Podcasts are delivered as audio files.
Policies & Procedures Manuals
What is the difference between the two policy manuals?
The Ultimate Mental Health Policies and Procedures Manual ($259) is designed for outpatient mental health-only practices. It includes 75+ editable Word documents plus three free bonus client-facing forms. The Complete Behavioral Health Policies and Procedures Manual ($359) is designed for practices that provide both mental health and substance use disorder (SUD) services. It includes 80 editable Word documents with expanded SUD compliance, accreditation, and multi-location agency coverage. If your practice does not provide SUD services, the Mental Health Manual is the right fit.
What is included in the Complete Behavioral Health Policies and Procedures Manual?
The Complete Behavioral Health Manual includes 80 fully editable Word documents covering HR, HIPAA, telehealth, crisis management, billing compliance, and clinical services — designed for both Mental Health (MH) and Substance Use Disorder (SUD) practices. All documents have been reviewed by a healthcare compliance attorney and auditors.
What is included in the Ultimate Mental Health Policies and Procedures Manual?
The Ultimate Mental Health Manual includes 75+ editable Word templates specifically for outpatient mental health practices, covering HR, telehealth, AI use, and compliance. It also includes three free bonus client-facing documents: Informed Consent for Services, AI Consent, and Notice of Privacy Practices.
Are the manuals HIPAA-compliant?
Yes. Both manuals are built to be HIPAA-ready and have been reviewed by a healthcare compliance attorney and auditors. They are designed to help your practice meet regulatory requirements. We recommend reviewing them with your own legal counsel for your specific jurisdiction and practice type.
Have the manuals been reviewed by an attorney?
Yes. Both manuals have been reviewed by a healthcare compliance attorney and compliance auditors with real-world audit experience.
What policy areas do the manuals cover?
Both manuals cover 10 comprehensive sections: Organizational Foundation & Leadership, Human Resources (hiring, supervision, termination, grievances), Workplace Safety & Conduct, Facility & Emergency Management, Clinical Services (telehealth, AI documentation, discharge, referrals), Client Rights & Consent, Crisis & Mandatory Reporting, HIPAA & Cybersecurity, Financial Management & Billing Compliance, and Quality Improvement & Compliance.
Can I customize the manuals for my practice?
Yes. All policy and procedure documents are delivered as fully editable Microsoft Word files. You can add your practice name, logo, staff names, and any practice-specific details. A personalization guide is included.
Are the manuals suitable for group practices or multi-location organizations?
Yes. The manuals are designed to scale for solo practitioners, group practices, and multi-location behavioral health organizations. For bulk or multi-clinician licensing questions, please contact us.
Do the manuals cover telehealth and AI documentation policies?
Yes. Both manuals include policies specifically covering telehealth services and the use of artificial intelligence (AI) tools in clinical documentation — two of the fastest-evolving compliance areas in behavioral health practice.
Are the manuals suitable for substance use disorder (SUD) practices?
The Complete Behavioral Health Policies and Procedures Manual is specifically built for practices that provide SUD services alongside or independently of mental health services. It includes expanded coverage for SUD compliance and accreditation requirements.
What happens if regulations change after I purchase?
The manuals are delivered as fully editable Word documents, so you can update them as regulations evolve. We recommend reviewing your manual annually and after any significant regulatory changes. TherapyPro+ periodically releases updated versions — contact us to ask about update availability.
Clinical Guides & Podcasts
Who are the guides written for?
Our guides are written for both clinicians (therapists, counselors, social workers) and individuals seeking evidence-based mental wellness resources. Each guide includes a Clinician Edition section with research citations where applicable.
What topics do the guides cover?
Current topics include managing thoughts (CBT-based), managing news and political stress, career fulfillment and aligning passion with profession, and communicating mental health symptoms to your primary care physician.
Is there a bundle option?
Yes. The Navigating News and Political Stress Bundle combines the written guide and podcast into a single package at a discounted price.
Licensing & Use
Can I use these materials with my clients or patients?
Yes. Our guides and manuals are designed for use in clinical and practice settings. Client-facing documents included with the manuals (such as Informed Consent forms) are ready to distribute to patients.
Can I share or resell the digital downloads?
Purchases are licensed for use within your individual practice or organization. Redistribution or resale of the files is not permitted. For multi-site or organizational licensing, please contact us.
Is the license for one practice location or multiple?
Each purchase is licensed for single organizational use. If you operate multiple locations or need licenses for multiple clinicians or organizations, please contact us to discuss multi-site licensing options.
Still Have Questions?
We are happy to help. Visit our Contact page to send us a message, and we will respond within 1–2 business days.